Website Terms and Conditions

Terms of Use

1. General

1.1. Welcome to the website koreancosmetics.co.il (hereinafter: “the Website”) owned by Or Otami

1.2. The provisions of the Terms of Use document, as well as the Company's Privacy Policy and Cookie Policy (hereinafter collectively: "Terms of Use") shall apply to use of the Site and shall constitute the legal basis for any matter between the Site User (hereinafter: "User") and the Company. Therefore, please read the Terms of Use carefully.

1.3. Use of the site, to which these terms of use apply, is any action performed on the site, such as browsing the site, ordering or purchasing products offered on the site, including using any computer or other communication device (such as a mobile phone), whether on the Internet or through any other network and/or means of communication, as well as including using an application and/or any other media in which the site is operated.

1.4. The user's use of the site constitutes the user's express consent to the provisions of the Terms of Use. To the extent that the user does not agree to the provisions of the Terms of Use, he must refrain from making any use of the site.

1.5. The Company reserves the right to change the terms of use from time to time at its sole and absolute discretion, without the need to provide prior notice and/or notification.

1.6. The Company may at any time and without notice, at its sole discretion, discontinue or suspend the operation of the Site, in part or in whole, or amend or change its nature and content. The User shall have no claims against the Company for such change.

1.7. The terms of use of the site are intended for both women and men and are formulated in the masculine form for convenience purposes only.

1.8. The chapter titles below are provided for the convenience and orientation of the user only, and will not be used in the interpretation of the Terms of Use.

1.9. Use of the site is permitted for the user's personal purposes only, and no use or purchase may be made for any other purpose, including commercial purposes.

1.10. The user agrees that the company's computer records regarding the actions carried out through the site will constitute prima facie evidence of the correctness of the actions.

1.11. The use of the Site and its contents is “AS IS”, without any possibility of intervention or modification by any user and for private needs only. It is strictly forbidden to use the Site and/or its contents, in part or in whole, for commercial purposes. The contents may not be used in part or in whole for the purpose of copying, amending, modifying, reproducing, broadcasting, displaying, publishing, transferring, selling, or distributing in any way by any user, without the express prior written consent of the Company.

1.12. In the event of a conflict between the provisions of the Site and/or the Site content and the provisions of the Terms of Use, the provisions of the Terms of Use will prevail.

 

2. The products

2.1. For the purposes of these Terms of Use, the “Products” are the products sold from time to time on the Site.

2.2. The Company is not obligated, in any way, to maintain any variety of products on the Site, and it may, in its sole discretion and at any time, change, replace and remove products from the variety of products on the Site.

2.3. The product images and/or the size guide on the site are intended for illustration purposes only, and are not binding on the company. It is clarified that there may be differences between the sizes displayed on the site, some or all, and the actual product sizes, and the user hereby waives any claim and/or demand and/or claim in this regard.

2.4. Without derogating from the generality of the foregoing, if a clerical error occurs in the description of the color and/or in the appearance of the color, and/or there is a difference between the color of the product and the way the color appears on the screen, this will not bind the Company. The colors on the site are intended for illustration purposes only and there may be differences between the colors displayed on the site, some or all, and the colors of the actual products.

3. The right/authority to make purchases on the site

3.1. Any user who meets the cumulative conditions detailed below may purchase products on the site:

3.1.1. The user is competent to perform legally binding actions, including the user declaring that he is 18 years of age or older.

3.1.2. The user has a valid credit card that has been legally issued by one of the credit card companies also active in Israel, or has received the voluntary consent of the holder of such a credit card to use it, or is registered for a payment application where payments can be made on the site.

3.1.3. The user has an email account on the Internet.

3.2. The Company reserves the right to prevent access to purchase products and/or cancel purchases of users whose behavior is inappropriate or not in accordance with the provisions of the Terms of Use or who attempt to harm the proper management of the Site and/or the Company.

3.3. The Company reserves the right to limit the quantity of products that the user may order on the Site.

4. Ordering products on the website and registering on the website

4.1. You can order products on the site as a guest, without registering. In order to place an order, you must enter the details requested on the site.

4.2. Alternatively, you can order products on the site as a registered user on the site, using the “Login/Register” field on the site. A registered user on the site can track the status of their orders in their personal area on the site.

4.3. After selecting a product and adding the products to the “shopping cart,” the user will place the order in accordance with the instructions that appear on the site.

4.4. As part of placing the order, the user must provide the company with details about himself and choose a payment method. Without providing the requested details, the user will not be able to place the order. It is clarified that the user undertakes to provide complete and correct details.

4.5. When placing an order, the user will choose to use one of the payment methods available on the site, as updated from time to time by the Company. If the user chooses to pay by credit card, the Company will verify the credit card details and receive confirmation of payment from the credit card company before placing the order. Without derogating from the provisions of any law and the provisions of the Terms of Use, the Company will not be able to confirm the order without the approval of the credit card company. The user can also pay using payment applications/apps, as updated on the site from time to time, subject to the terms of use and privacy policy of the payment applications. If it turns out that the order cannot be completed, inter alia because the user's credit card is not valid and/or because the credit card company does not honor the transaction, a representative on behalf of the Company will contact the user to complete the transaction, using the email address and/or telephone number entered when placing the order.

The Company may use the verification services of credit companies. Therefore, when placing an order that costs over 300 NIS including VAT, or any other amount determined by the Company from time to time and in accordance with its sole discretion, an SMS message will be sent to the user to the mobile phone number to which the credit card with which the transaction was made is linked.

4.6. The user must ensure that correct and accurate details are provided when placing the order in order to prevent errors and delays in placing the order. For the avoidance of doubt, the user will be prevented from raising any claim and/or demand against the company for delays and/or errors in the order resulting from the provision of incomplete and/or inaccurate details.

4.7. After the order is placed and the order is completed, an electronic notification of receipt of the order will be sent to the email address entered by the user when placing the order. For the avoidance of doubt, this confirmation does not oblige the Company to provide the products, and is evidence that the order details have been received by the Company.

4.8. If, after placing the order, it is discovered to the Company that one or more of the products purchased as part of the order cannot be supplied, including because it is not in stock (even if at the time of placing the order it was shown as being in stock), the Company will not be obligated to supply the product to the User, and the User will not be charged for the product that cannot be supplied, and the User will have no claim against the Company in this regard. In this case, the Company will contact the User using the contact information that the User provided on the Site, and inform him that the product cannot be supplied.

4.9. For the avoidance of doubt, in cases where canceling an item from the shopping cart changes the composition of the cart and consequently the shipping fees, the Company may inform the user in advance and allow him to choose another item, cancel the order and/or part thereof, or pay the shipping fees as required by the shipping policy.

4.10. The Company may update the prices of the products on the Site from time to time and without the need for prior notice. The price valid in relation to the order placed is the price on the Site at the time the order was placed. If the prices are updated before the order is completed, the User will be charged according to the updated prices.

4.11. A business day is Sunday through Thursday, with the day the order is placed, Fridays, Saturdays, holiday eves, holidays, Sabbath days, Chol Hamoed, and Memorial Days not included as business days.

4.11.1. Orders received after 3:00 PM will be shipped the next business day.

4.11.2. Making a change to an order received in the system will be possible until 1:00 PM on the same day.

5. Supply, transportation and shipping

5.1. Prices on the site include shipping fees. In accordance with the company's shipping policy, as updated from time to time.

5.2. After confirming the order, the company or someone on its behalf will deliver the order to the address in Israel that was entered at the time of ordering, and in accordance with the shipping policy.

5.3. The delivery time (home delivery) is 3-5 business days, not including the day of the order. Notwithstanding the above, the delivery times detailed in the delivery policy are approximate and will be calculated from the date of confirmation of the order by the Company. There may be delays in delivery times, including those dependent on third parties, including the distribution company, which are not under the control of the Company, and the Company will not be liable for any delay/delay in the delivery date of the products.

5.4. If the shipment was not delivered for a reason related to the user, including but not limited to, due to providing incorrect and/or incorrect and/or inaccurate details when placing the order and/or the user refused to accept the shipment, the user will be charged the cost of the shipping fees.

5.5. The Company will not be responsible for any delay or delay in delivery and/or non-delivery of an order, caused by "force majeure" and/or events beyond the control of the Company and/or the distribution company, wars, strikes, natural disasters, security incidents, epidemics, closures, computer system failures, telephone system failures, e-mail service failures, changes in the security and health situation and other situations and events beyond the control of the Company and/or the distribution company.

5.6. The Company and anyone on its behalf may refuse to provide an invitation to areas that are restricted from access from a security perspective, as may change from time to time, at the Company's discretion.

5.7. The Company may update shipping rates from time to time and without the need for prior notice.

5.8. The shipping rate for the order placed is the shipping rate on the website at the time the order was placed. If the shipping rates have been updated prior to the order being completed, the user will be charged according to the updated rates.

    customer service

For questions about the products, or for additional details regarding the site, its activities and how to place orders, you can contact the company's customer service by one of the following means:

6.1. WhatsApp chat on the phone: 0506899989 , Sunday-Thursday between 9:00-18:00 and Fridays 9:00-14:00

6.2. By e-mail:  99oror@gmail.com

6.3. On the “Contact Us” page on the website: https://koreancosmetics.co.il/pages/contact

7. Cancellation of a transaction and return of products purchased on the site

7.1. A user who has placed an order may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: “Consumer Protection Law”), the main points of which are set out below.

7.2. A user who has made a transaction to purchase products on the site will be entitled to cancel the purchase of the products, from the date of making the transaction until 14 days from the date of receipt of the products, or from the date of receipt of the disclosure document (whichever is later), or to exchange them (for a different size, model and/or color). Provided that the product has not been used and there is no defect or damage in it or its original packaging.

7.3. To the extent that the user is a person with a disability, a senior citizen or a new immigrant (as these terms are defined in the Consumer Protection Law), the user may cancel the transaction from the date of execution of the transaction, and up to 4 months from the date of receipt of the products or from the date of receipt of the disclosure document (whichever is later), provided that the engagement in the transaction included a conversation between the Company and the user. The Company will be entitled to require the user to present an appropriate certificate, all in accordance with the provisions of the Consumer Protection Law.

7.4. Cancellation of a transaction will be carried out via a cancellation notice delivered to the Company or a request for replacement of the products (collectively hereinafter: “the Notice”) in one of the following ways:

7.4.1. WhatsApp chat by phone: 0506899989 , Sunday-Thursday between 9:00-18:00 and Fridays 9:00-14:00

7.4.2. By email: 99oror@gmail.com

7.4.3. On the website: https://koreancosmetics.co.il/pages/contact

7.5. In the message, the user will provide his name, ID number and the order number that he wishes to cancel or replace, a telephone number or email address through which he can be contacted, and if the cancellation is made in the message/reply, also the last four digits/information regarding the payment method in which the transaction was made.

7.6. To the extent that the user wishes to cancel the transaction after receiving the products, the user will return the products to the company, at his own expense, via a courier on behalf of the company. The user will coordinate the arrival date of the courier with the company, in accordance with the company's returns and cancellations policy. The rate for returning the products via courier will be published on the company's website. The company may update the rates for returning the products via courier from time to time and without the need for prior notice.

7.7. Notwithstanding the above, to the extent that the cancellation was due to a defect or malfunction in the product and in accordance with the provisions of the law, the Company will collect the products from the place where the products were delivered to the User, at no cost to the User. The User will coordinate the date of collection of the products with the Company by contacting the Company as detailed in Section 6 of the Terms of Use above.

7.8. For the avoidance of doubt, the right of cancellation shall not apply to products that were manufactured specifically for the consumer according to special requirements or dimensions and/or by virtue of any other provision stipulated in the Consumer Protection Law and/or other law, and which limits the right of cancellation as aforesaid. Likewise, no refund will be given for items for which no monetary consideration has been paid, including purchase receipts.

7.9. Within 14 days of receiving the cancellation notice, the Company will refund to the User that part of the transaction price that the User paid for the products and will cancel the payment made, and alternatively, will give the User a credit for a purchase on the Site (at the User's choice). The User will keep the invoice until receiving confirmation that the refund has been made. The refund will be made under the same terms as the original transaction.

It is clarified that in any case, the refund and/or credit to the website will be made within 14 days as stated, including in a situation where the user returned the product via courier or to one of the company's branches (refund and/or credit to the website is not made at the branches).

7.10. In the event of cancellation of a transaction for the purchase of a product purchased in a promotion or through the use of a benefit, the amount that will be refunded, to the extent that the user has the right to receive a refund, will be the amount actually paid (i.e. after the promotion or benefit has been implemented). Products purchased under “special sale” conditions (e.g. 1+1, 3 for 100 NIS) and/or with benefits, will be refunded according to the same purchase conditions (with the return of all products). To the extent that only some of the products are returned, the refund and/or credit voucher (as applicable) will be given in accordance with the relative discount rate actually given for the product, at the time of purchase (i.e., full price will be paid for the products that will not be returned).

7.11. The Company will be entitled to charge the User a cancellation fee of 5% of the transaction price or 100 NIS, whichever is lower, provided that the cancellation was not due to a defect, product damage, inconsistency between the product received and the transaction details document, and all in accordance with the provisions of the law.

7.12. For the avoidance of doubt, in a transaction that was partially canceled, such that not all items ordered in that order were returned to the Company, shipping fees will not be refunded.

7.13. Cancellation of a transaction and refund will only be possible with the credit card or payment application through which the order was made on the site.

7.14. In addition to the above, within 14 days of receiving the product, the user may request an exchange of the size and/or color of a product purchased on the site, subject to the company's approval and prior coordination with the company's customer service. For the avoidance of doubt, an exchange will be possible for color and/or size only. An exchange for another product/model will not be possible.

If the user chooses to exchange the products via a courier on behalf of the company, the user will coordinate the courier's arrival time with the company. The company may update the aforementioned shipping rates from time to time and without the need for prior notice.

7.15. The user's right to cancel a transaction and/or exchange products does not detract from the company's right to claim damages in the event of cancellation of a transaction and/or return of products if the company becomes aware that their value has decreased, including as a result of deterioration or change in their condition while they were in the user's possession.

8. Cancellation of the order by the company

8.1. The Company shall be entitled to cancel the user's order, among other things, to the extent that there has been an error in the order price, and at its sole and absolute discretion and for any reason whatsoever.

8.2. The Company will send the User a notice of cancellation of the order, will refund to the User that part of the transaction price that the User paid for the products and will cancel the payment made (if and to the extent that it was paid). The User will not have any claim and/or demand against the Company due to such cancellation.

9. Promotions, benefits and discounts

9.1. The Company may offer promotions, benefits, discounts, etc. on the Site from time to time and in accordance with its sole discretion, and may at any time terminate all of these, replace or change them, and among other things but not only change the dates, terminate or extend them, and this in accordance with its sole discretion and without the need to give any prior notice thereof.

9.2. The user does not have an acquired right to benefit from promotions, discounts, benefits, etc. Any change in the order details or price, whatever the reason, will result in a re-examination of the user's eligibility for a promotion, benefit, discount.

9.3. In a promotion/discount/benefit in which more than one product participates, the promotion/discount/benefit will be given on the cheapest product among them. If the promotion/discount/benefit is used more than once, the promotion/discount/benefit will be given on the cheapest items in the order.

9.4 For the avoidance of doubt, the Company does not allow the duplication of promotions/discounts and these will not apply to existing promotions/discounts. In any case where there are several different benefits, only one benefit may be redeemed at the time of purchase, whichever is the highest.

10. Warranty and service

10.1. The Company will provide a warranty for products purchased on the Site, in accordance with the Company's warranty certificate:

10.2. The Company makes efforts to ensure that the information displayed on the Site is correct, but it is clarified that inaccuracies or errors may appear. The Company will not be liable in connection with such inaccuracies or errors.

10.3. The Company will not bear any responsibility for any damage, loss, or expense, of any kind, direct and/or indirect, that has been and/or will be caused to the user as a result of using the site, placing an order, purchasing products, using products, and everything involved and related thereto.

If the defect is a defect in the appearance of the products, it is the customer's responsibility to inform the company of this within 2 business days of receiving the product. Claims regarding a defect in appearance that are submitted to the company after 2 business days of receiving the product will not be accepted and the company's liability will not apply to these defects.

"Discomfort" after using the product does not in itself constitute a defect and is therefore not the company's responsibility.

10.4. The Company and anyone on its behalf will not be responsible for and will not bear any damage of any kind, direct, indirect, consequential or special, caused to the user and/or a third party, in connection with the use and/or ordering through the website - whatever the cause of the claim - including loss of income and/or prevention of profit caused for any reason.

10.5. If and despite the above, a court determines that the Company has liability towards the User, then the Company's liability in connection with these Terms of Use and by law, including but not limited to liability for loss, damages, remedies, costs and expenses (including reasonable attorney's fees) will be limited to direct damages only caused by the Company and anyone on its behalf, and the total cumulative liability and liability of the Company and anyone on its behalf will not exceed the total consideration actually paid by the User for a product purchased from the Company and for which the claim was filed. Without derogating from the above, the Company will not be liable for any indirect, consequential, special and/or punitive damages.

11. Indemnity

The user hereby undertakes to indemnify the company and anyone on its behalf against any damage, loss, liability, claim or demand, including legal expenses and attorney's fees, incurred by the user and/or any third party as a result of the user's unlawful use of the site and/or violation of any terms of the Terms of Use.

12. Sending advertising materials, newsletters and direct mail

12.1. The Company offers the User the opportunity to receive from the Company and anyone acting on its behalf newsletters, information about benefits, promotions, discounts and marketing information, including advertising as defined in the Communications Law (Bezeq and Broadcasting), 5752-1982 (hereinafter: “the Notices” and “the Law” respectively). The User’s consent to receive the notices constitutes express consent to receive advertising in accordance with the provisions of the law.

12.2. By filling in the details on the website, the user gives his express consent to receive the messages by all electronic means, including facsimile, automatic dialing system, email, short message, SMS, and more.

13. Discontinuation of the website

The Company reserves the right to discontinue at any time, for a fixed period or immediately, at its sole discretion, the operation of the Site and/or part of it and/or the sale of products through it, and the User shall have no claim and/or lawsuit against the Company in connection with the foregoing.

14. Intellectual Property

14.1. All intellectual property rights in the Site and/or the Company's brands, including patents, copyrights, designs, methods and trade secrets, whether registered or not, are the sole property of the Company. These rights apply, inter alia, to the graphic design of the Company's Site, its databases (including product lists, product descriptions, etc.), the Site's computer code, its Internet address and any other details related to its operation.

14.2. You may not copy, reproduce, distribute, sell, market or translate any information from the website (including trademarks, images, texts and computer code) without obtaining the express prior written permission of the Company.

14.3. No commercial use may be made of the data published by the Company, the Company's database, the product lists appearing therein, or other details published by the Company without the Company's express prior written consent.

14.4. Icons, any information and/or display appearing on the site, including graphics, design, verbal presentation, trademarks, logos, as well as their editing and presentation, are the exclusive property of the Company. Any use of this property of the Company will be made in accordance with the provisions of the Terms of Use only.

14.5. No use may be made of a trademark or design of a product or model that appears on the site or in photographs found on the site that are protected intellectual property, both under Israeli law and under international treaties to which the State of Israel has joined.

15. Sending documents to the user

15.1. The Company shall be entitled to send the User, by computerized means and technological means (including via an email address that the User provided to the Company, SMS, messages, etc.), documents in connection with the order, including financial documents.

15.2. These documents include, among other things, tax invoices, receipts, documents that the Company is required to send to the User in cases of an ongoing transaction (as defined in the Consumer Protection Law) (as applicable), documents that the Company is required to send in accordance with the Consumer Protection Law, and more. The User's use of the Site constitutes consent to receive such documents by computerized means as stated in this section.

16. Prohibited Uses

The following actions are prohibited and the user may not (and may not permit any third party) to perform the following actions:

16.1. Use the Site and/or Content for any illegal, immoral, unauthorized and/or prohibited purpose.

16.2. Use the Site and/or Content for commercial or non-private purposes.

16.3. Remove or separate from the Content and/or the Site any restrictions and marks indicating proprietary rights of the Company or its licensors, including all proprietary notices appearing therein (such as ©, TM or ®).

16.4. Violate and/or harm users' rights to privacy and other rights, or collect personal information about users, whether manually or through the use of any robot, spider, crawler, any search or retrieval application, or the use of any other manual or automated means, process or method to enter the Site and retrieve, collect and/or extract information.

16.5. Damage and disrupt the operations of the site or the servers or networks that host the site.

16.6. Perform any action that creates or may create a large load on the site's infrastructure.

16.7. Bypass the means that the Company uses to prevent or limit access to the Site.

16.8. Copy, modify, modify, adapt, transmit, make available, translate, redirect, reverse engineer, convert binary code to open source, decompile, or separate any part of the content or the site, or display to the public, create derivative works, perform, distribute, sublicense, make any commercial use, sell, rent, transfer, lend, process, compile, combine with other software – of any material subject to the Company's proprietary rights, including the Company's intellectual property.

16.9. Sell, license, or exploit for any commercial purpose any use of or access to the Site.

16.10. Violate the Terms of Use and any part thereof.

16.11. Violate the provisions of any law in connection with the use of the site.

17. Violation of the Terms of Use

If the Company has reason to suspect that a User has violated any term of the Terms of Use, the Company shall be entitled, at its sole discretion and without prior notice, to take one or more of the actions detailed below, without derogating from any right or remedy available to the Company under law:

17.1. Block the user's access to the website;

17.2. Cancel the user's order;

17.3. Demand and/or claim from the user any remedy to which it is entitled under any law.

18. Website information

18.1. The site includes general information about the company, its field of activity and the various products offered by it on the site.

18.2. The information is on an “AS-IS” basis and is presented for informational purposes only.

18.3. The Site may offer links, hyperlinks or banners to other sites, which the Company does not supervise or check, their reliability and legality and everything related to their security. Therefore, the Company will not bear any liability and is exempt from any responsibility in connection with any damage, loss or expense, of any kind and type, whether direct or indirect and/or circumstantial and/or consequential, which have been and/or will be caused to the user and a third party, due to the use of the Site and/or said web pages and/or the content published therein.

19. Applicable law and jurisdiction

The terms and conditions detailed in the Terms of Use, as well as any changes or amendments thereto, as well as the use of the Site, shall be governed by the laws of the State of Israel without reference to the choice of law provisions applicable thereto. Jurisdiction in connection with any dispute and/or claim that may arise in connection with the use of the Site or related thereto shall be vested exclusively in the courts of Tel Aviv-Yafo.

20. Additional Terms

20.1. To the extent that a provision of these Terms of Use is determined by the court to be illegal and/or invalid, despite the intention of the parties, then this will not invalidate the remaining provisions of these Terms of Use and/or the parts of that provision that were invalidated and/or reduced by the court.

20.2. Prices on the site include VAT, as applicable.

20.3. Nothing in these Terms of Use shall derogate from any right vested in the Company under any law.

20.4. Waiver, failure to act on time or granting an extension shall not be considered a waiver by the Company of any of its rights under these Terms of Use or by law, and shall not serve as a bar to a claim by it or anyone on its behalf, unless such waiver is made expressly and in writing.

20.5. The Company may, at its sole discretion, change the Terms of Use from time to time without prior notice or warning. The latest Terms of Use published on the Site will be binding on the User. The User's continued use after the Terms have been updated will constitute the User's consent to the updated Terms, including any changes made.

20.6. If any term of the Terms of Use is found to be illegal, void or unenforceable, that term will be deleted from these Terms of Use and its deletion will not affect the legality and validity of the remaining Terms of Use.

 

Updated for November 2025.